Returns & Refunds
Returns & Refunds
Last Updated: September 2026
We want you to be happy with your Bask Collective purchase. Because Bask Creations products are handmade and often available in limited quantities, all sales are generally final except in situations covered below.
Damaged or Defective Items
If your order arrives damaged, incorrect, or has a workmanship issue, please contact us as soon as possible after receiving your order.
Please include your order number and, when applicable, photos showing the issue. We will review the situation and work with you on an appropriate resolution.
Depending on the circumstances, a resolution may include a replacement, repair, partial refund, full refund, or another reasonable solution.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us so we can review the order and determine the appropriate resolution.
Change-of-Mind Returns
Because many Bask Creations products are handmade and sold from limited ready-to-ship inventory, we generally do not accept returns simply because you changed your mind, no longer want the item, or ordered the wrong item.
Please review product descriptions, available variations, and sizing information carefully before placing your order.
Cancellations
Cancellation requests are not guaranteed.
If you need to cancel an order, contact us as soon as possible. We may be able to accommodate the request if the order has not yet been processed or shipped.
Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.
Refunds
If a refund is approved, the amount and method of the refund will depend on the circumstances of the order and the payment method used.
Refunds may take additional time to appear depending on the payment provider.
Handmade Product Variations
Handmade products may contain slight variations in color, appearance, size, or finish. These variations are a normal part of handmade production and are not necessarily considered defects.
Contact Us
If you have an issue with an order, please contact Bask Collective with your order number and a description of the issue so we can review it.
FAQ
Frequently Asked Questions
Bask Collective
Have a question about an order, a product, or how Bask Collective works? You might find the answer here.
🛍️ Orders
How do I place an order?
Browse the products available through Bask Collective, add the items you want to your cart, and continue through checkout.
You'll review your order, shipping, and total before submitting it.
Can I cancel my order?
You can contact us to request a cancellation, but cancellations are not guaranteed.
Because orders may begin being processed shortly after payment is received, contact us as soon as possible if you need to cancel.
Can I change my order after placing it?
Contact us as soon as possible. If your order has not been processed yet, we may be able to make changes.
Once an order has been processed or shipped, changes may no longer be possible.
💳 Payment
What payment methods do you accept?
Payment methods may vary depending on the checkout experience and product.
For Bask Creations orders using our manual Cash App payment option, payment instructions will be provided during checkout.
How does Cash App payment work?
After submitting your order, you'll receive your order number and the exact amount to send.
Send the requested amount to $baskcreations through Cash App and include your order number in the payment note.
Your order will remain pending until payment is received and verified.
Do I need to include my order number?
Yes. When sending a Cash App payment for a Bask Creations order, please include your order number in the payment note. This helps us match your payment to your order.
📦 Shipping
📦 Shipping
How long does shipping take?
Ready-to-ship products are generally processed and shipped as soon as reasonably possible after payment has been received and verified.
Actual delivery time depends on the shipping carrier and destination.
How is shipping calculated?
Shipping is based on the shipping profile assigned to the products in your order. The applicable shipping cost is shown during checkout before you place your order.
Do you ship internationally?
Not at this time. Bask Collective currently ships within the United States only.
International shipping may become available in the future.
🪢 Bask Creations
Are Bask Creations products handmade?
Yes! Bask Creations products are handmade and produced in limited quantities.
Because each item is handmade, slight variations in appearance, color, size, or finish may occur.
Are the items ready to ship?
Products marked Ready to Ship have already been completed and are available from current inventory.
Will my item look exactly like the photo?
Not necessarily.
Colors and handmade details can vary slightly between individual pieces. Product photos are intended to show the general appearance of the item.
Will you make custom color combinations?
Custom and made-to-order options may become available in the future.
Availability depends on the materials we have on hand and the specific product.
🧾 Returns & Issues
Do you accept returns?
Bask Creations products are generally final sale.
If an item arrives damaged, incorrect, or has a workmanship issue, contact us so we can review the situation and determine an appropriate solution.
What should I do if my order arrives damaged?
Contact us as soon as possible with your order number and photos of the damage.
We'll review the issue and work with you on a resolution.
💬 Still Have Questions?
💬 Still Have Questions?
If you can't find the answer you're looking for, contact Bask Collective through the contact information provided on our website.
For the fastest response, you can also reach us through our Facebook page.
We're happy to help with questions about products, orders, shipping, or anything else related to your Bask Collective purchase.